Terms of service
Terms & Conditions
1. Introduction
1.1 These terms and conditions apply to the use of our website or the purchase of products offered through our website.
1.2 The defined terms and interpretations of these terms and conditions are set out in paragraph 26.
2. Acceptance
2.1 You represent and warrant that you are a natural person, at least 18 years old, and have the legal capacity to enter into a binding contract.
2.2 We reserve the right to refuse you access to our Site if we consider such refusal necessary or appropriate.
2.3 By placing an order or visiting our website, you confirm you have read and agree to these Terms and Conditions and our Privacy Policy.
2.4 If you do not agree to these Terms and Conditions, you must not use the Site or purchase any Products.
3. Personal use
You confirm that you will use the Website to purchase Products solely for your own personal, non-commercial use.
4. Prices
4.1 The prices of Products shown on our website are inclusive of delivery charges, but exclusive of any taxes, duties or other similar charges.
4.2 We reserve the right to change prices at any time. If a pricing error is found after you have placed an order, we will contact you before processing.
5. Orders
5.1 By placing an order through our website, you are making an offer to purchase products in accordance with these terms and conditions.
5.2 We will confirm receipt of your order by sending you an order confirmation email. This does not mean your order has been accepted.
5.3 We reserve the right to refuse any order at any time.
6. Payment
6.1 Payment must be made in full before your order is dispatched.
6.2 We accept the payment methods listed on our website at the time of purchase.
6.3 By submitting payment details, you confirm that you are authorised to use the payment method.
7. Delivery
7.1 We aim to dispatch orders within 1-3 working days of confirmed payment.
7.2 Delivery timeframes are estimates and cannot be guaranteed.
7.3 Risk of loss and title for items purchased pass to you upon delivery.
8. Returns and refunds
8.1 Please refer to our Return Policy for full details on returns and refunds.
9. Intellectual property
9.1 All content on our website, including but not limited to text, graphics, logos, and images, is the property of Mae & Sophie and is protected by applicable intellectual property laws.
9.2 You may not reproduce, distribute, or create derivative works from any content on our website without our express written consent.
10. User conduct
10.1 You agree to use our website only for lawful purposes.
10.2 You must not use our website in any way that causes, or may cause, damage to the website or impairment of its availability or accessibility.
11. Third-party links
11.1 Our website may contain links to third-party websites. These links are provided for your convenience only.
11.2 We have no control over the content of those sites and accept no responsibility for them.
12. Acceptable use policy
12.1 You must not use our website to transmit any unsolicited or unauthorised advertising or promotional material.
12.2 You must not use our website to knowingly transmit any data or material that contains viruses or any other harmful programs.
12.3 You must not use our website in any way that violates applicable local, national, or international law or regulation.
13. Privacy
13.1 Please refer to our Privacy Policy for full details on how we collect and use your personal data.
14. Disclaimer of warranties
14.1 Our website is provided on an "as is" and "as available" basis without any warranties of any kind.
14.2 We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components.
15. Confidentiality
15.1 You must keep confidential any information provided to you by us which is marked as confidential or which would reasonably be understood to be confidential.
16. Viruses
16.1 We do not warrant that our website is secure or free from errors or viruses.
16.2 You must not misuse our website by knowingly introducing viruses, Trojan horses, worms, or any other malicious material.
16.3 You must not attempt to gain unauthorised access to our website or any server, computer or database connected to our website.
17. Liability
17.1 We will not be liable, to the fullest extent permitted by law, for any loss suffered as a result of third-party content, our content, products, reliance on information, inability to access the Site, or any failure or delay in performance.
17.2 We shall not be liable for any loss of profits, business opportunities, goodwill, or any indirect, special or consequential loss.
17.3 Our liability shall be limited to the greater of US$1,000 or five times the price you paid for the Products giving rise to the liability.
17.4 Any claim must be brought within one year of the act or omission which allegedly caused the loss.
18. Indemnification
18.1 You will indemnify and hold the Indemnified Parties fully harmless against all claims, costs and losses arising out of a material breach of these Terms, any fraud or negligence, or your use of our website.
19. Force majeure
19.1 If a Force Majeure Event lasts for more than one week, we may immediately terminate the Terms and Conditions by written notice.
20. Variations
20.1 We may change these Terms and Conditions from time to time. The current terms apply to your use of our website.
20.2 If you do not agree to the amended terms, you must stop using our website or purchasing our products.
21. Your breach
21.1 If you breach these Terms, we may send formal warnings, temporarily block your access, suspend order processing, refuse payment, or permanently bar you from accessing our website.
22. Termination and suspension
22.1 You may cease using the Site at any time.
22.2 We may suspend the provision of the Site at any time, with or without cause and with or without notice.
23. Effect of termination
23.1 Termination will immediately terminate any obligation to provide customer service.
23.2 You shall not be entitled to any compensation from us for loss of rights or any other loss resulting from termination.
24. General provisions
24.1 You may not assign any of your rights under these terms and conditions.
24.2 If any provision is found invalid, it will be enforceable to the maximum extent permitted by law.
24.3 Failure to exercise any right under these Terms shall not constitute a waiver of such right.
25. Applicable law
These Terms and Conditions shall be governed by and construed in accordance with applicable law.
26. Definitions
"Order" means the order you place through our website to purchase one or more Products;
"Order Confirmation" means the email we send to you confirming your order;
"Payment Intermediary" means any third party payment processor used by us;
"Product" means a product offered on our website;
"Website" means www.maeandsophie.com;
"Site Infrastructure" means all our systems that enable, provide or describe the Site.
Please email us if you have any questions or concerns about these terms and conditions, the website or the products: support@maeandsophie.com